We aim to get the pay-off of your CRM
What customers expect from a CRM System is to better manage the knowledge around their customers network to make a real difference in the attrition of new customers and the retention of existing ones.
Investment in a CRM solution usually goes in deployment, which represents only 15% of business value created with the solution. But the usage of information and technology by people represents 85% of business value created with your CRM.
In collaboration with the Laboratory of Systemic Modelling of EPFL, we have designed the SEAM Canvas to reduce time and efforts spent on deployment of Salesforce features allowing to dedicate more capacities on user adoption..
Investment in a CRM solution usually goes in deployment, which represents only 15% of business value created with the solution. But the usage of information and technology by people represents 85% of business value created with your CRM.
In collaboration with the Laboratory of Systemic Modelling of EPFL, we have designed the SEAM Canvas to reduce time and efforts spent on deployment of Salesforce features allowing to dedicate more capacities on user adoption..
